In accordance with EU and Croatian consumer protection laws, you have the right to withdraw from a purchase and return products under the conditions outlined below.
RIGHT OF WITHDRAWAL
You may withdraw from your purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, you may:
This right does not apply to products excluded under EU and Croatian law, such as personalized, custom-made, or opened hygiene-sensitive items. Products to which exceptions apply will be clearly marked on the product page.
CONDITIONS FOR RETURNING PRODUCTS
To qualify for a refund, returned items must be:
If the original packaging (e.g., protective materials) is included, please return all components.The customer is responsible for the cost of return shipping.
WHERE TO SEND RETURNED ITEMS
All returns should be sent to:
Viribus Unitis d.o.o.
Terra Croatica / Bural Store
Ulica od Puča 17
20000 Dubrovnik – Croatia
Please include your order number and contact details inside the package.
REFUND PROCESS
After we receive and inspect the returned item(s), you will be notified by email regarding:
Refunds are issued within 5 business days after approval and processed using the same payment method used for the original purchase, unless otherwise agreed.
DEPRECIATION
According to consumer protection regulations, customers are responsible for any decrease in product value resulting from handling beyond what is necessary to determine:
If the product is returned used, damaged, stained, washed, or without essential packaging, Bural reserves the right to deduct an appropriate amount from the refund. You will be informed in such cases.
DAMAGED PACKAGES OR PRODUCTS
If the outer packaging is visibly damaged, do not accept the shipment. Inform the courier immediately.
If damage is discovered after opening the package:
If Bural organizes return shipping, items must be repacked properly using original materials whenever possible.
REFUSAL TO ACCEPT DELIVERY
If a customer refuses delivery of an undamaged order without valid reason, Bural may deduct:
from the refund amount.
EXCHANGES
We do not offer direct product exchanges.
If you wish to replace an item, please return the product for a refund and place a new order.
CONTACT INFORMATION
If you need assistance with a return, refund, or withdrawal request, please contact us:
buraldubrovnik@gmail.com
Our secure payment gateway ensures that your personal and financial information remains private.
Apurchase might not meet your expectations? We offer hassle-free returns to ensure your complete satisfaction
From the moment you place your order, we prioritize getting your items to you swiftly.
